General Data and Privacy Regulations Policy
The GDPR (General Data Protection Regulation, May 2018) is setup to replace and supersede the DPA (Data Protection Act). As a responsible and conformant IT Solutions provider, DWM are fully cognisant of the changes which need to be made to how data is processed, handled and accessed and the implications this will have on current business processes and behaviour.
To this regard, DWM have already taken a full review and audit of our processes and behaviours, and are underway with a project to ensure GDPR compliance:
–All internal process are being amended and refined to adopt recommended best-practice GDPR guidelines
–Both on-site and cloud data management procedures are being audited to ensure we meet all regulations
–Due to the services offered, DWM collect a limited amount of personally identifiable information (PII), but only that necessary to fulfil our service expectation and job requirements. DWM will ensure that we responsibly facilitate the handling of any personal data we hold for or on behalf of our clients
–DWM have appointed a Data Protection Officer (DPO) and Project Lead to ensure GDPR requirements are not only initially met but sustained and continuously updated to follow the spirit and letter of the GDPR
–All relevant staff will undergo training appropriate to their role and access / management of PII and client data
Once the above elements have been finalized we will be sending out statements to all clients highlighting our updated policies and processes which are relevant
Ensuring our clients feel safe and secure using our services is integral to our way of doing business, and data protection and privacy is an integral part of this. We want all our clients to make best use of the myriad services offered safe in the knowledge that DWM’s adherence and commitment to the GDPR ensures their privacy and security.
If you have any questions concerning DWM and GDPR, please contact us on 01234 779040 to discuss further.
Terms & Conditions of Business
1.1 These Terms and Conditions apply to all contracts between DWM Technical Solutions Ltd. (DWM) and the Client. No alteration to these Terms and Conditions shall be binding upon DWM unless agreed in writing by DWM.
2.1 DWM’s Fee is not affected by any Term or Condition included in the contract or letter or appointment, or a decision by the Client not to proceed with the work, after DWM has received the customers/clients acceptance.
2.2 If an order for planned works has been received and subsequently cancelled less than 48 hours before commencement of works then the client shall be liable for 50 per cent of the time or the invoice to be charged.
2.3 DWM’s total Fee is not refundable.
3.1 Should a Client require DWM to carry out additional work not quoted for. Expenses will be agreed with the Client prior to expenditure and all such expenses are due from the Client to DWM within 30 days of completion.
4.1 Sums invoiced are payable in full within 30 days from the invoice date.
4.2 DWM reserves the right to charge interest at 4% above Nat West Bank base lending rate from time to time on any overdue sum until paid in full.
4.3 DWM reserves the right to recover from the Client all direct expenses reasonably incurred by DWM in the collection of any overdue sums.
4.4 Any invoice not challenged in writing within 10 days of the invoice date shall be payable in full, save in cases of manifest error in calculation.
5.1 In the event of DWM working as a sub-contractor to a sub-contractor. DWM reserve the right to recover outstanding monies directly within chain of command (1) Main Contractor (2) customer.
5.2 Should funds be unreasonably withheld by either the Main Contractor or Sub Contractor DWM reserve the right to challenge the customer directly.
5.3 In the event of a Contractor in Liquidation DWM reserve the right to recover monies due in respect of works carried out by DWM directly from the customer.
6.0 RETENTION OF TITLE
DWM reserve the right to retain ownership of all goods and materials used in completion of the works carried out and completed as per our clients/customers specified order if the invoice relating to that order remains unpaid after DWM’s normal terms of trading or the payment terms as stated on DWM’s respective invoices relating to those works carried out to completion.
7.1 Where appropriate DWM will issue a Certification of Work. On these occasions provided that the Certificate can be produced and the fault is proved to have occurred through the workmanship of DWM the problem will be rectified.
7.2 In the event of a Client being dissatisfied with the work carried out DWM retain full rights to put right the problem, no other contractor shall be involved in any rectification. Any additional expenses to be agreed between DWM and the Client. Provided always that this guarantee takes effect only where all invoices have been duly paid by the Client in accordance with these Terms and Conditions and that otherwise this clause shall be void and have no effect.
8.1 DWM is not liable for any loss, expense, damage or delay arising from failure to provide its service or from negligence, dishonesty, lack of skill or misconduct of a DWM Engineer/Worker or any member of DWM’s staff. DWM does not exclude liability for death or personal injury arising from its own negligence.
8.2 DWM’s Engineers/Workers are deemed to be under the supervision, direction and control of the Client/Sub Contractor immediately they report to take up their duties and for the duration of the Assignment. The Client/Sub Contractor agrees to be responsible for all acts, errors or omission of the DWM Engineer/Worker, whether wilful, negligent or otherwise. The Client/Sub-Contractor will also comply in all respects with all statutes, including Working Time Regulations, by laws, codes of practice and legal requirements to which the Client/Sub Contractor is subject in respect of own staff. The Client/Sub Contractor must also provide adequate Employer’s and Public Liability Insurance cover during all assignments and shall advise DWM of any special Health & Safety requirements. The Client/Sub Contractor will assist DWM to comply with the Working Time Regulations. The Client/Sub Contractor shall indemnify DWM against any costs, claims or liabilities incurred by DWM arising out of any Assignment and/or as a result of breach of these Terms & Conditions by the Client/Sub Contractor.
8.3 DWM will not accept any business interruption costs due to any contract over running because of H1N1 virus.
9. DRAWINGS AND DESIGN
DWM’s Drawings and Designs are produced for works carried out under DWM’s own Project Management. DWM exclude liability if any Client, Contractor or Sub-Contractor uses a DWM design or drawing for their own installation or specialism, with or without DWM consent. External services should carry out their own assessment for provision of works and be satisfied with the structure and design of the service, product and workmanship for which they are responsible.
10. HEALTH & SAFETY
10.1 DWM adhere to guidelines of the Health and Safety at Work Act 1974. It is the policy of DWM to ensure that responsibilities for Health and Safety are properly assigned, accepted and fulfilled at all levels. DWM do not take responsibility for any lack of Health and Safety provision, notification or interpretation by the Client/Sub Contractor.
10.2 It shall be the duty of each and every employee of DWM at work to take reasonable steps for the health and safety of themselves and others who may be affected.
10.3.1 All accidents and dangerous occurrences must be notified immediately to DWM Head Office. All accidents causing injury and dangerous occurrences will be notified in accordance with RIDDOR.
10.4 COSHH regulations to be followed at all times.
11. DATA PROTECTION
11.1 DWM complies with Data Protection in line with the EU Data Protection Directive (95/46/EC) and the EU Telecommunications Data Protection Directive (97/66EC). (DWM Document 022-006). DWM’s Client, Company, Contractor, Customer or Individual, accept that for Project Management, Scheduling and Resources that their company or individual details will be entered on a web based software programme.
11.2 General Data Protection Regulation (GDPR) is linked with existing ICO guidance. It is purpose is shown in DWM Doc.002-002 as updated. DWM will gain permission prior to sharing information with any other individual, client or third party.
11.3 DWM do not accept liability for any information being misused or unlawfully accessed.