DWM regard support and maintenance to be a fundamental function of our company make up. With long standing relationships already forged with our customer base, support and maintenance continues to be provided on the highest level..
Although product warranties, guarantees, free advice and forward thinking design constitute an element of on-going support, customer expectation levels of business has allowed DWM to create bespoke maintenance packages tailored to each customer requirement.
Our IT support and maintenance agreements are based upon ITIL version 2 best practise methologies. Two-way communications via quarterly meetings with our clients ensure that our levels of support and maintenance continue to operate to the highest possible standards.
DWM are privileged to retain such a large, reliable PAYE workforce - both office based and within the field. That, twinned with our dedication to customer satisfaction, perfectly places our organisation to effectively fulfil the most demanding of maintenance packages.
Maintenance, guarantees and extended warranties are available via all of our service divisions and predominantly cover:
Point To Point Bridges
Uninterruptible Power Supplies
Please contact us for your free consultation to establish and tailor a support agreement suitable for your specific requirements.